Call Custos. Then forget everything.
You can forget everything because we've already remembered it. Long before anything goes wrong, we build your family's care file — history, allergies, medicines, doctors, policy — so the coordinator who picks up already has it in front of them. Admission, ambulance, cashless approvals, caregivers and daily follow-ups, from the first hour to full recovery.
The word means guardian. We took it literally.
In a medical emergency, the treatment is rarely the hardest part. The hardest part is everything around it — the paperwork, the approvals, the running between counters, the not knowing who to ask. That burden almost always falls on the family member who is already the most frightened.
One number replaces twenty
No more calling the hospital, then the insurer, then the ambulance service, then the cousin who knows a doctor. You call us. We make the rest of the calls.
We do the research before you need us
Every member gets a care file we build and keep current — history, allergies, medicines, doctors, policy. Missed doses and skipped check-ups get caught early, because someone is already watching the record.
We stand in the queue so you can stand beside them
Admission desks, billing counters, TPA follow-ups, discharge clearances — our team is there, so your only job is to hold their hand.
Built for the distance between you and them
If your parents are in another city — or another country — Custos becomes your presence on the ground. Updates come from someone who was actually in the room.
Organised, documented, accountable
Every call, approval, appointment and observation goes into the same care file and is shared with you. You’re never guessing what happened or what comes next.
Your doctors stay your doctors
We coordinate care; we never interfere with it. Every medical decision stays with your treating physician and your family — we just make sure nothing falls through the cracks.
Four steps. Then you can breathe.
Most services start when the phone rings. We start months earlier — because the fastest help is help that already knows who it's helping.
Before anything goes wrong we build your care file — conditions, past admissions, allergies, medicines, doctors, hospital preference, policy details.
Every prescription change, test report and discharge summary goes back into it. Accurate on a normal Tuesday, so it’s accurate on the worst day.
A named person opens your file as they pick up, confirms the plan in plain language, then runs admission, ambulance, approvals and billing.
Medicine reminders, follow-ups and weekly monitoring — and the episode written back into the file, so next time starts further ahead.
Custos coordinates care; we don't direct it. The care file is a record we maintain and share on your behalf — every diagnosis and treatment decision stays with your treating physician, and the choice of doctor and hospital always stays with your family.
One call. Everything handled.
Other services hand you a search bar and wish you luck. Custos does the running — and everything we learn along the way goes into your family's care file, so you never start over.
Medical support, end to end
A named coordinator opens your care file and owns the whole situation — ambulance, hospital, diagnostics, medicines, equipment on lease, home care — reporting back at every step.
Diagnostics without the queue
Search a test or just upload the prescription — we book what it asks for, collect from home or the centre, and deliver reports on WhatsApp. Every result files itself back into the care file.
The desk we run, the updates you get.
Your coordinator works the case on a live desk, against a care file that was ready before the call. You just watch it land on your phone — no app to learn, no dashboard to babysit.
You get a thread, not a dashboard.
- You never chase an update. Your coordinator sends the next step before you have to ask for it.
- One thread per case. Everyone stays in the loop without four people calling the hospital.
- Every document filed. Reports, bills and discharge summaries land straight in the care file — and stay there.
The families who've had the worst day, and weren't alone in it.
Every quote below is from a family Custos coordinated for — hospital admissions, stuck claims, midnight prescriptions.
One call and the coordinator handled the bed, the deposit, everything — while I just sat with him. Faster than I could have managed on my own.
Uploaded Ma's prescription on WhatsApp at night, reports were back in the same chat by morning. No queues, no running around.
Our claim was stuck for weeks. Custos chased the insurer and it was settled before discharge. I didn't make a single phone call.
Set it up calm, so you're readywhen it isn't.
One membership covers the whole family. No per-call charges, no surprise fees when the worst day arrives.
Essential
For a couple who want a real person on the other end of the phone.
- Up to 2 family members
- A care file per member, built and kept current
- Named coordinator, business hours
- Diagnostics booking & home collection
- WhatsApp updates on every case
Family
The one most households pick — parents, kids and you, on one number.
- Up to 5 family members
- A care file per member, reviewed every quarter
- Named coordinator, 24/7 on call
- Ambulance & hospital admission handling
- Insurance claim filed and chased for you
- Priority diagnostics slots
- Follow-up & refill reminders
Family + Parents
For when your parents live in another city and you can't be there.
- Everything in Family
- Up to 8 members across two cities
- Dedicated senior-care coordinator
- Monthly wellbeing check-in call
- Equipment on lease, arranged at home
- Annual policy review & gap report
Placeholder pricing — swap these figures for your approved rate card. Not sure which fits? Talk to a coordinator and we'll tell you honestly.
Emergencies are never gated behind a plan — call us and we'll help first, sort the paperwork after.
Call Custos and forget everything.
Custos works because we already know your family before anything goes wrong. Three minutes today starts each member's care file — and you never fill a form in a crisis again.
Caring for family shouldn't be this hard. · custoshealth.com